At Precision Telemed, we prioritize customer satisfaction and strive to ensure that our services meet your expectations. Below is our refund policy, which guarantees a refund under specific circumstances:
1. Medication Non-Delivery or Quality Issues
If your medication does not arrive at your address, or if there are quality issues with the medication, we will issue a full refund for your order within 30 days of the purchase date. Please contact our customer support team with any concerns regarding delivery or medication quality.
2. Consultation Cancellation Outside the 24-Hour Window
If you choose to cancel your consultation outside of the 24-hour cancellation window, we will refund the full amount for your consultation and any associated services. Cancellations made within the 24-hour window will be eligible for a refund minus a $35 cancellation fee.
3. Refund for Unapproved Medication Following a Consultation
If you have a consultation with one of our healthcare providers and are not approved for medication, you will receive a refund for the monthly membership fee, minus the cost of the consultation. The consultation fee will depend on the type of consultation:
- Video Consultation: $60
- Async Consultation: $35
This refund will be processed within 30 days of the consultation, and you will be notified of the adjustment.
4. How to Request a Refund
To request a refund under any of the conditions outlined above, please contact our customer support team via email at info@precisiontelemed.com or through our website. Be sure to include your order number, a brief explanation of your situation, and any supporting documentation (e.g., delivery tracking, photo of the medication, cancellation confirmation).
5. Refund Processing
Once your refund is approved, we will process it within 10 business days. Refunds will be issued to the original payment method unless otherwise agreed upon.
We value your trust in our services and are committed to ensuring that your experience with Precision Telemed is both convenient and satisfactory.
For any further questions or clarification, feel free to reach out to our support team!